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General terms and conditions

GENERAL TERMS AND CONDITIONS – BENJI-SECURITY WEB SHOP

Version: October 2026

Article 1 – Definitions

In these general terms and conditions, the following terms are understood to mean:

  1. Seller: Benji-Security, established in Bergen op Zoom, registered with the Chamber of Commerce under number 83156798.
  2. Buyer: any natural person or legal entity that enters into an agreement with the seller.
  3. Consumer: a natural person who is acting for purposes outside their trade or professional activity.
  4. Business Buyer: a buyer acting in the exercise of a business, profession, or other professional activity.
  5. Parties: seller and buyer collectively.
  6. Agreement: the purchase agreement concluded between the seller and the buyer.
  7. Product: any movable property offered by the seller via the web shop.
  8. Web Shop: the online store of Benji-Security via the website www.benji-security.nl.
  9. Right of Withdrawal: the legal right of a consumer to rescind a distance contract within the applicable cooling-off period without providing reasons.

Article 2 – Applicability

  1. These general terms and conditions apply to all offers, orders, agreements, and deliveries of products by Benji-Security, unless otherwise agreed upon in writing.
  2. Before an agreement is concluded with a consumer, these general terms and conditions are made available in an appropriate manner, so that the consumer can store and consult them at a later time.
  3. Deviations from these terms and conditions are only valid if the parties have explicitly agreed to them in writing.
  4. If a provision of these terms and conditions proves to be invalid or is annulled, the remaining provisions remain in full force. The provision in question shall, as far as legally permitted, be replaced by a valid provision that approximates the purpose as closely as possible.
  5. If a provision is in conflict with mandatory consumer law, the applicable statutory law shall prevail.

Article 3 – Ordering, payment, and delivery

  1. Orders are placed via the web shop or through another method offered by the seller.
  2. The full order is paid using the payment methods offered in the web shop, unless the parties explicitly agree to a different payment arrangement in advance.
  3. An order is processed after payment has been received and the necessary order details are available.
  4. The seller confirms the order by email. The buyer is responsible for providing a correct email address.
  5. For products in stock, the seller aims for delivery within one to two business days within the Netherlands, starting from the receipt of payment. This period serves as the expected delivery time, unless a binding delivery date has been explicitly agreed upon.
  6. The seller also ships to other countries within Europe. Orders are shipped after the full amount due, including shipping costs, has been received. The expected delivery time varies per country of destination.
  7. If a product turns out to be out of stock, the seller will inform the buyer as soon as possible about the expected delivery time and any alternatives. The buyer retains the rights granted by law in this situation.
  8. If the seller requires additional information to execute the order, processing may be suspended until this information has been received.
  9. For business agreements, the seller may, as far as legally permitted and if circumstances give cause, require additional security for payment.
  10. In the event of payment problems or other circumstances that pose a material risk to the fulfillment of a business agreement, the seller may suspend performance as far as the law permits.

Article 4 – Offers, prices, and quotations

  1. All offers and prices are displayed as clearly as possible in the web shop.
  2. The stated consumer prices include VAT and any other legally required levies, unless explicitly stated otherwise.
  3. Any shipping costs and other additional costs will be clearly stated before finalizing the order.
  4. Manifest errors, mistakes, or obvious pricing errors in offers do not bind the seller, as far as the law permits and the buyer should reasonably have understood that a mistake was made.
  5. An offer with an explicitly stated period of validity expires after that term.
  6. Offers do not automatically apply to future orders or repeat orders.
  7. An agreement is concluded according to the information and confirmation provided to the buyer during the ordering process.
  8. Price changes after the conclusion of an agreement are only possible if there is a legal or contractual basis for doing so.

Article 5 – Right of withdrawal and returns

  1. In principle, a consumer has the right to rescind a distance purchase agreement within fourteen days without giving any reason.
  2. The cooling-off period begins on the day after the consumer, or a third party designated by them who is not the carrier, has received the product. In the case of an order for multiple products delivered separately, a product consisting of multiple shipments, or regular delivery over a certain period, the legal rules for the start of the cooling-off period apply.
  3. The consumer can exercise the right of withdrawal by sending an unambiguous statement to the seller within the cooling-off period. The consumer may use the model withdrawal form for this, if it has been made available. Use of this form is not mandatory.
  4. The consumer may also use the legally required online withdrawal function when applicable. The seller ensures that this function is available and accessible in accordance with applicable legislation.
  5. After withdrawal, the consumer must return the product no later than fourteen days after the notification of withdrawal, unless the seller offers to collect the product personally.
  6. The consumer may handle and inspect the product to the extent necessary to determine its nature, characteristics, and operation, as would be possible in a physical store.
  7. If the consumer has used or handled the product more extensively than necessary for this assessment, they may be liable for the resulting depreciation, as far as the law permits and the consumer has been correctly informed about the right of withdrawal.
  8. The consumer will receive a refund of paid amounts, including the costs of standard initial delivery, in accordance with legal rules. If the consumer explicitly opted for a more expensive delivery method, the seller is not required to refund the price difference compared to the cheapest standard delivery.
  9. The seller will refund the amount due no later than fourteen days after the withdrawal notification. The seller may withhold the refund until the product is received or the consumer has demonstrated that the product has been sent back, whichever occurs first.
  10. The direct costs of returning the product are borne by the consumer, provided the consumer has been correctly informed about this before concluding the agreement. If the seller has offered to bear these costs, that agreement applies.
  11. The right of withdrawal does not apply to the legal exceptions, including products made according to consumer specifications or clearly intended for a specific person. Other legal exceptions also apply insofar as the conditions for them have been met.
  12. Simply opening packaging does not automatically mean the right of withdrawal expires. For products subject to a legal exception, for example, certain sealed products that are not suitable for return for reasons of health protection or hygiene, the specific legal conditions apply.
  13. This article does not limit the consumer's legal rights regarding defective, damaged, or incorrectly delivered products.

Article 6 – Modification and supplementation of the agreement

  1. Changes or additions to an agreement are only binding when the parties agree to them.
  2. If a change affects the price, performance, or expected delivery time, the seller will inform the buyer about this in advance.
  3. If a change entails additional costs, these will be clearly stated in advance and the buyer's consent is required, unless the law provides otherwise.
  4. If a change is necessary due to circumstances attributable to the seller, the resulting consequences are handled in accordance with the law and the agreements made.
  5. The consumer's legal rights in the event of a significant change or non-performance remain unaffected.

Article 7 – Delivery and transfer of risk

  1. The seller delivers the ordered products to the address the buyer provided during the ordering process, unless agreed otherwise.
  2. The buyer is responsible for filling in the delivery details correctly.
  3. In consumer purchases, the risk of loss or damage during transport in principle passes to the consumer as soon as they, or a third party designated by them who is not the carrier, have physically received the product.
  4. If the consumer engages a carrier themselves that was not offered by the seller, the risk passes at the moment the product is handed over to that carrier, provided the legal conditions for this have been met.
  5. For business buyers, the risk passes according to the agreement and applicable statutory rules.
  6. Delivery of an order may consist of multiple shipments when reasonably necessary and the buyer is appropriately informed.
  7. The foregoing does not limit the buyer's legal rights when a product is not delivered or is not delivered on time.

Article 8 – Inspection, complaints, and defects

  1. The buyer is requested to check the product upon receipt for visible damage, completeness, and conformity with the order.
  2. Damage, missing parts, or incorrect deliveries can be reported in writing as soon as possible via info@benji-security.nl, preferably with the order number and photos if helpful.
  3. For consumers, a notification period in these terms and conditions may not limit their legal rights. The consumer must report a defect within the applicable legal period after discovery.
  4. For business buyers, the statutory and any agreed-upon complaint periods apply, taking into account the nature of the agreement.
  5. In the case of a justified complaint, a suitable solution will be sought in consultation with the buyer. Depending on the situation and legal rules, this may consist of repair, replacement, price reduction, refund, or another appropriate solution.
  6. A complaint about a product does not automatically lead to the suspension of payment obligations for other products, as far as the law permits.
  7. Deviations that were explicitly communicated before the purchase and to which the buyer has legally agreed are assessed based on those agreements and applicable legislation.
  8. A complaint cannot be rejected solely because a product has already been installed or mounted. The circumstances and legal rights are assessed on a case-by-case basis.

Article 9 – Samples, models, images, and product information

  1. Images, examples, models, and product descriptions are intended to represent the products offered as accurately as possible.
  2. Minor differences in color reproduction may occur due to screen settings or technical limitations. Such differences do not affect the obligation to deliver the agreed-upon product.
  3. The delivered products must comply with the agreement and the reasonable expectations the buyer may have based on the provided information.
  4. If a specific model, version, or property is essential to the order, the buyer is requested to check this before purchase or contact the seller.
  5. Information regarding compatibility, technical specifications, and accessories is provided as carefully as possible. The buyer's rights in the event of incorrect or incomplete information remain preserved.

Article 10 – Execution and delivery

  1. Delivery takes place via the shipping or delivery methods offered during the ordering process.
  2. Any shipping and delivery costs are communicated to the buyer before finalizing the order.
  3. The buyer provides the information reasonably necessary for correct delivery in a timely manner.
  4. If a delivery fails because the buyer provided incorrect details or makes an agreed-upon receipt impossible without a valid reason, the seller may charge the resulting consequences to the extent legally permitted and provided the costs are reasonable and demonstrable.
  5. The seller informs the buyer as soon as possible when an agreed-upon delivery is delayed.
  6. For consumer purchases, the agreed-upon delivery time applies. If no other period has been agreed, the legal rules for delivery apply.
  7. If the seller does not deliver on time, the consumer has the rights granted by law, including the right to rescind the agreement in eligible cases.
  8. Partial deliveries are permitted when agreed upon or reasonably justified. The consumer will not be charged extra costs that were not previously agreed upon or legally permitted.
  9. If the seller cannot deliver a product, they will inform the buyer and refund any amounts already received for the non-delivered product in accordance with applicable legal rules.

Article 11 – Force majeure

  1. Force majeure is understood to mean any circumstance beyond the seller's reasonable control as a result of which compliance with an obligation is temporarily or permanently impossible or cannot reasonably be required, to the extent recognized by law.
  2. Examples include natural disasters, fire, serious infrastructure failures, war, government measures, large-scale transport disruptions, and severe disruptions at suppliers.
  3. An appeal to force majeure is only possible insofar as the circumstance in question can be legally qualified as force majeure and the legal conditions have been met.
  4. The seller informs the buyer as soon as possible about the consequences for the execution of the agreement.
  5. If fulfillment is temporarily impossible, obligations may be suspended to the extent the law allows.
  6. If fulfillment becomes permanently impossible or the delay constitutes a legal ground for termination, the parties retain their legal rights.
  7. This article does not exclude any consumer rights arising from mandatory consumer law.

Article 12 – Transfer of rights and obligations

  1. Parties do not transfer their rights and obligations under an agreement to a third party without the required consent of the other party, unless the law permits transfer or an exception applies.
  2. The seller may use carriers, payment service providers, and other service providers for the execution of the agreement without invalidating the seller's legal responsibility toward the consumer.
  3. This article leaves mandatory legal provisions regarding the transfer of claims and other rights unaffected.

Article 13 – Retention of title and suspension

  1. As far as legally permitted, delivered products remain the property of the seller until the business buyer has paid all amounts owed under the relevant agreement.
  2. A retention of title can only be invoked within the boundaries of applicable law and may not prejudice mandatory consumer rights.
  3. As long as a business buyer fails to fulfill a due payment obligation, the seller may suspend the performance of further obligations if the legal requirements for doing so have been met.
  4. The seller is not authorized to pledge or otherwise encumber products subject to a retention of title in a manner inconsistent with that retention of title.
  5. If a buyer does not pay, the seller may use legal remedies to obtain payment. Reclaiming delivered products only occurs when there is a valid legal basis for doing so and the applicable rules are observed.

Article 14 – Liability and permitted use

  1. The seller is responsible for the fulfillment of their obligations under the agreement and for damages for which they are liable by law.
  2. For business agreements, liability may be limited, to the extent permitted by law, to damages resulting directly from the failure and to the amount paid out by the liability insurance in the relevant case, plus any applicable deductible.
  3. If the insurance does not provide coverage, any limitation shall only apply to the extent that it is legally valid and permitted by the circumstances of the case.
  4. Nothing in these terms and conditions excludes liability to the extent that such exclusion is not permitted by law, including liability arising from intent or deliberate recklessness where the law attaches consequences thereto.
  5. For consumers, liability limitations apply only to the extent that they are compatible with mandatory consumer law.
  6. Benji-Security sells security equipment and other products as described in the webshop. Benji-Security does not sell IPTV subscriptions and does not provide subscriptions from IPTV providers.
  7. The availability of device features depends partly on technical specifications, compatibility, software, internet connection, and third-party services. The buyer must verify before purchase whether a product is suitable for the intended use.
  8. The buyer is responsible for using the products in accordance with the law, applicable terms of use, and manufacturer instructions. This does not prejudice the seller's responsibility for defective or non-conforming products.
  9. The seller is not liable for damages arising solely from the unlawful use of a product by the buyer, to the extent that such damage can legally be attributed to the buyer.

Article 15 – Complaints procedure

  1. Complaints about orders, products, deliveries, or services can be submitted via info@benji-security.nl.
  2. When filing a complaint, please preferably include the order number, product name, a description of the issue, and relevant photos or documents.
  3. The seller strives to provide a substantive response to complaints within five working days of receipt. If a substantive response requires more time, the seller will inform the buyer about the expected processing time.
  4. A complaint does not prejudice legal rights or applicable complaint and limitation periods.
  5. If a complaint is found to be valid, the seller will offer an appropriate solution in accordance with the law and established agreements.
  6. If the parties cannot reach a mutual agreement, the buyer may utilize the available legal options to submit the dispute to the competent authority or court.

Article 16 – Warranty, legal conformity, and repairs

16.1 Legal rights

  1. All consumers retain their legal rights when a product does not comply with the agreement or lacks the characteristics they may expect based on the agreement and the law.
  2. Legal conformity rights are independent of any manufacturer warranty or additional commercial warranty.
  3. If a product falls under the legal warranty, a valid defect will be resolved free of charge in accordance with the law. Depending on the situation, this may include repair, replacement, price reduction, or refund.
  4. The duration of legal protection depends on the product, its characteristics, the information provided, and what the consumer could reasonably expect.

16.2 Manufacturer warranty and additional warranty

  1. Products may be covered by an additional manufacturer warranty. The duration and terms thereof are determined by the respective manufacturer.
  2. Information regarding a manufacturer warranty is provided with the product or in the accompanying documentation, where available.
  3. A manufacturer warranty does not limit the buyer's legal rights against the seller.
  4. To request a warranty or repair service, the buyer may contact us via info@benji-security.nl.
  5. The seller will provide, if applicable, a return or RMA number and instructions for the safe return of the product.
  6. When a defect is covered by the consumer's legal rights, necessary costs for repair, replacement, and shipping will be handled in accordance with the law.

16.3 Exclusions

  1. Claims under an additional manufacturer warranty may be excluded under the manufacturer's terms if damage is demonstrably caused by, for example, improper use, incorrect installation, or unauthorized modifications.
  2. Such an exclusion does not prejudice the consumer's legal rights, which remain applicable.
  3. The circumstances and cause of the defect will be assessed on a case-by-case basis.

16.4 Repairs outside of warranty

  1. If a product falls outside of an applicable warranty, the seller may offer to examine or repair the product for a fee.
  2. Any inspection costs, including a fee of €35 if agreed upon in advance for the relevant repair, will be clearly communicated to the customer before the inspection begins.
  3. Following the inspection, the customer will receive a price quote, if possible, before the repair is performed.
  4. The repair will only be carried out after the customer has agreed to the price quote.
  5. If the customer declines the repair, only the previously agreed-upon and legally permitted inspection costs may be charged.
  6. If it is determined during the inspection that the defect might be covered by legal rights or an applicable warranty, this will be assessed before any costs are charged to the customer.

Article 17 – Governing law and disputes

  1. Agreements with Benji-Security are governed by Dutch law, subject to mandatory legal provisions applicable to the buyer.
  2. Disputes shall be submitted to the court that has jurisdiction according to applicable legal rules.
  3. Any provision obliging a consumer to submit a dispute exclusively to a specific court does not apply insofar as it conflicts with mandatory jurisdiction rules for consumers.
  4. If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect, to the extent legally possible.

Contact information

Benji-Security
Blokstallen 2B
4611 WB Bergen op Zoom
The Netherlands
Chamber of Commerce (KvK) number: 83156798
Email: info@benji-security.nl
Website: https://www.benji-security.nl

End of general terms and conditions